FAQs

 

  • How do I get started?
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It's easy. Sign up to Videoelephant - it only takes a minute.  If you are interested in purchasing videos, browse our extensive list of categories to find a desired file, make a payment online through Paypal and you have already started building your online video library.

If you are producer and wish to upload to VideoElephant, simply register and begin uploading your videos.

 

  • I want to become a member of VideoElephant. How much will it cost me?
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The good news is – nothing! You sign up absolutely free of charge and as a bonus you can earn money!

 

  • What happens if I forget my username?
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Don’t worry. Click here to fill in the e-mail you used for registration and we will contact you explaining how to retrieve your username.

 

  • What happens if I forget my password?
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Again, no reason to worry. Click here to retrieve your password. We will ask you for your username and the e-mail you registered with. You can also change your password any time – go to My Account / Settings /

 

  • How can I get in touch with you?
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If you have a question for a particular video, please contact the media author through their profile page. Please contact our Support if you have another type of question.

 

  • Can I purchase videos if I am not a member of VideoElephant?
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Signing up for our website only takes a minute. As a member you can easily buy high quality videos at low prices, even earn some cash. So, why not sign up now and become a part of our community online?

 

What do I need to do to buy a file?


First you need to create an account, browse through our categories, find the file you need and make the payment, it's as simple as that.

 

 Payment Questions
  • How do I make a deposit to VideoElephant?

Sign in to your account, go to 'Deposit' tab, choose the amount to deposit and select the payment method. You will be taken to www.paypal.com to make the money transfers and then brought back to VideoElephant.

  • Buy the video now or use a prepaid deposit?

If you plan to create a video library online, or buy multiple files, we recommend making a pre deposit between as you will then receive a discount on each video file.

  • How much do media files cost?

Each video file has its own price which you can see right next to the video. The price depends on the videos quality and its complexity.  All prices are in USD.

  • How can I make the payment?

We accept credit card payments through Paypal. If you do not have an account with Paypal, sign up now for free.

Simply enter your payment details (e-mail) when registering with VideoElephant.  Follow the instructions when you click “Buy Now”.

 

Download Questions
  • Where can I download the video I have just bought?

Sign in, go to 'My Account' and click 'Download' to see the list of all the videos you have purchased.

  • How do I download the video in the Download area?

We offer three different formats of the video.  Right click on the Master, FLV or MP4 button and click 'Save As'.  You can download whichever format you require or all three.

  • My video download stopped. What might the reason be?

There may be several reasons for this. Please check if you have enough disc space on your computer. Do not forget to check if you are connected to the Internet. If you are using Wi-Fi Internet, your connection may have been interrupted.

  • Can I download the same video again?

Yes, absolutely.  You can download the video you purchased again, if it is still available in the member’s portfolio.

  • Can I download my video at a little later; let’s say in a day or two?

Yes, you can download the video any time. However keep in mind that the sooner you download it, the better. We strongly recommend that you download the file immediately after the purchase. It might not be online next time you log in. Producers update their portfolios often and may delete videos.

  • Do you have a referral program?

Yes! Refer a friend, and if they buy a video you immediately get 30% from their first deposit with VideoElephant. That stays the same for each new buyer you refer. Please visit our Banners and Logos section

 

Licensing Questions
  • What can I do with the video I have just bought?

The answer depends on the type of License for the video – Web or Broadcast.  You can find out more about licence types here.

 

 Privacy Questions
  • I provide my payment details, personal information, etc. – is it safe for me?

Yes!  Your safety is a top priority for us, so rest assured your data is safe! Please read our Privacy Policy for more information.
 

 General Questions

  • I want to sell my content online. Is it difficult?

Absolutely not!  What you need to start with is to create an account with us, upload your file, wait for approval of your video from us and you're ready to go – start earning with us hassle-free.

 

  • What if I do not find the proper category to upload my file in?

Please Contact Our Support for more information.

 

Payment Questions

 

  • How can I get my payments?

We will pay you through Paypal (for amounts $50+), or through an International Transfer (SWIFT) (for amounts of $500+). Sellers get paid on the 15th of the following month.

  • Is there a minimum amount I should have in order to request a payment?

Yes, the minimum amount is $50. If you earned less than that the first month, you can use the money as a VideoElephant deposit and pay for videos you wish to buy.

 

 Uploading & Copyright Questions
  • What is the maximum file size that I can upload on Video Elephant?

The maximum file size is 2GB.

 

  • What content can I upload on Video Elephant?

You must have the Intellectual Property Rights of the content you wish to sell and should not infringe the Property Rights of any third parties. Please read our Sellers Legal Agreement.

 

  • How can I optimize my media file?

During the upload of your video file, you will be asked to write a 200+ word description about the video and choose the keywords that best suit your media. Having a proper title and detailed description will help your video to be found more often.

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  • What are the most common reasons for a file rejection?


Your samples failed to comply with our requirements – poor quality videos, wrong or insufficient tags, description, misleading content/description; you violated our Terms & Conditions.